VN
Vusi N

1 reviews | Active since Dec 2018

10 Jul 2024, 14:16

Bad claims experience

From bad service to poor claims experience my claim number 271682 has been handled by various consultants that put on hold for over 20 minutes this insurance has left a bitter taste I wish calls were listened to and show how rude their consultants are such a pathetic company if ever you want insurance I recommend that you don’t or else you will regret a claims takes more than a month before a job has to be done.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply10 Jul 2024, 15:20
Official
Dear  Vusi Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***9. Kind regards,Vanessa CroweGroup Customer Care