TM
Tsakane M
1 reviews | Active since Jan 2023
01 Dec 2023, 10:54
Bad call centre service
I'm calling just to change a debit order date I was on hold for 15 minutes and finally I didn't receive help. I wonder if the need to claim arise I will be assisted.
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Absa Insurance Company Limited's replyOfficial
01 Dec 2023, 15:06 Dear Tsakane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Vanessa Crowe Group Customer Care
Absa Insurance Company Limited's reply01 Dec 2023, 15:06
Official
Dear Tsakane Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards, Vanessa Crowe Group Customer Care