Bad Business Service

I'm a client of Absa Idirect. I feel that the monthly premium is very hing and unaffordable. I tried unsuccessfully to negotiate an affordable premium. Two weeks later I received an email with a new premium which is quite high. On 17 November 2021 I tried to call Absa Idirect Insurance to negotiate an affordable premium but I couldn't reach them. I aslo sent them 2 emails but both of them were not responded until today. This is ruining the good business relationship I had with them.