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shena B
1 reviews | Active since May 2013
07 Aug 2024, 09:21
BAD BAD BAD SERVICE WITH CALL CENTRE !!!!!!!!!!!!!!!!!!!!!!!
I am absolutely appauled with absa call centre,extensions and them dropping the call as soon as you get to someone how can you guys operate and have clients use so much airtime to get through to you for 2 days i have been trying to contact the relevant department..I have been paying for a credit life policy for the last 8 years without my consent, i want to cancel the policy as i have my own insurance,,,,I want a response and the call recording as i did not agree why would i take this out if i have my own credit life policy.I WANT SOMEONE TO CALL ME ASAP THIS IS ABSOLUTELY RIDICULOUS!!!!!!!!!!!!!!!!!
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Absa Insurance Company Limited's replyOfficial
07 Aug 2024, 10:46Dear Shena Bressick Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply07 Aug 2024, 10:46
Official
Dear Shena Bressick Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw