Bad attitude from Mr Hannes Coetzer Loss adjusting Claim

The above matter is resolved and Im happy with the intervention or apologies from Mr Hannes Coetzer and his Manager ❤️❤️❤️❤️????????????

Good Evening

Please note that today I received my car but I have the following complaint.

1.On our way back we realized that the petrol is empty we are only left with 1 km, we had to poured petrol on the neared garage, to our surprised on the 28th of July 2020 my husband poured full tank petrol.

I want this matter to be investigated because we have all the supportive document such as bank statements that shows that we poured full tank petrol on the 28th of July 2020 and Mr Hannes Coetzer also has the car tracker reports that can also help us to check the mileage of the vehicle trip, The trip of the Haval from 28 till the 31 July 2020 were few and cannot finished the full tank, for now will attched the proof of payment at the garage where my husband has poured the full tank and you can also check the car tracker reports to see if indeed the haval was on the garage on the 28th July 2020, I called Shaun he said my car on the arrival was left with 0 miles,I want this complaint to be attended cause i want my petrol back, I work very hard for my hard earned money so I dont expect anything like this to happen to me.

2.My car now has scratches that were not there when they took it on the 31st of July 2020, and they are denying it but before they towed my car I showed the driver of the tow truck that my car only has 1 scratch and I'm not expecting any damages,I want the assessor to come and assess the scratches that was caused by this towing company, and the assesor will see that the scratches are shiny to show that the scratches are fresh, and I want this damage to be fixed since they took my car without it.

I have the proof of petrol payment that was poured on the 28 July.

Please help us this workshops that we are send by Idirect are taking advantage of us and the Shaun' boss from eldon auto body has a bad attitude, the way he was arguing when i showed them the damages they have cause ????????.

Do Idirect assess these workshops before sending our cars to eldon auto boday, or they just check any of there friends? I mean I was reading their reviews are bad.

Im reporting this here cause i dont believe will get help from Mr Hannes Coetzer,since ive previously reported him from here