BAD AND POOR SERVICE ABSA ACTIVATE

I have policy with Absa Activate for my Vehicle, I submitted a claim on 15 Jan then I phoned them on the 16th Jan so that they can confirm if the company that Towed my vehicle from the accident scene is on their system as the company claimed. The call took about 43min to be picked by a consultant. I explained everything to consultant and she promised to get back to me to confirm the towing company but she never did. I phoned again the following day luckly it was picked again by the same lady and sang the same song as the day before. After 5 days from the claim day they phoned me to confirm that the towing company is not on their system so I am liable for all the towing and storage cost. I mean why did it took them 5 f**cken days to confirm who's on or not on their system! Well I paid *R10800* just because someone failed to give me feedback on time to avoid accumulation of storage cost.

After paying the above amount I emailed the proof of paymenent as per the instruction of the ABSA Activate Consultant. Up until today no one phoned to confirm when my car will be fetched from the towing company to their yard. I have been phoning since Monday, sending emails to ***ca but no reply

For all the above reasons I am cancelling all my policies with ABSA and taking them to Court for all the damages I suffered, is my next step right now.