BAD ABSA INSURANCE SERVICE

I reported a burst pipe at my rental house on 21 October. Initial service good. Contractors were appointed really fast. I then contacted ABSA insurance on the 8th November to find out what is happening with the repairs. The agent told me that the contractor informed them that the walls are still wet thus no work can start, The estate agent confirmed that NOBODY called her for access to the house. Emailed Absa insurance on Wednesday 10th again to inform them that the walls are dry and they can commence the work on the property. NO ANSWER again. Again mailed ABSA Insurance on Monday 15th November but still no answer from them.