Bad absa insurance

Hi, I am so angry as I was ******* by this absa insurance. I've been staying and looking after my aunty as she wasn't married. A year and few months ago she died, when this insurance phone me they said but I was able to pay the insur3but I told them I'm not the home owner. So I was paying gave my bank detail and everything. Last month I wanted to claim of which a lady Magda du Plessis told me I won't be able to claim only the policy holder. That left me with a bad tast as I was paying but fou d out no one will be able to claim only the dead person. I phoned lay complaints ask for call backs I have so much people that didn't even bother to phone me. I feel I was ****med with my money coz if no one can claim why would I pay that Insurance. I got a reference but it's 2 months and everyday I phone but all I hear we will escalate the matter. That's why I will dispute there payment until they phone me. I want the money back that I've paid as I wasn't the home onlwner.