Bad ABSA Idirect experience

Hi, I’ve been trying to get hold of ABSA idirect since last week. I’ve made close to 10 calls with the shortest lasting about 10mins and the longest being 45 minutes. I even called their complaints department and they promised to get someone to call me back, I’m still waiting.

My initial call was for them to review their premiums but now i want nothing but to cancel especially since reading reviews of similar experiences throughout the years.

As I’m writing this I’m still holding for someone to answer my call. I have unfortunately spent a lot of AIRTIME on this.

I really hope to be assisted sometime this year.

Thank you