Awful Customer Service - reporting to Ombudsman

Absa Idirect car Insurance service is absolutely awful. Call centre has kept me waiting every occasion I have called for unreasonable lengths over 39 minutes. Calls have often then been dropped by a consultant after spending considerable time trying to resolve queries with them. I no longer phone the call centre since it is practically unusable.

The claims process interaction by Absa idirect with intermediaries and service/ repairers was abysmal. My car took 3 months to repair

After my first claim, my premium is now R300 more than a competing quote, and Absa customer retentions has not phoned me to discuss after a consultant informed me they would.

Due to above I am trying to cancel my Insurance with Absa idirect - but this is proving near impossible - after a week of logging calls via email to support, receiving 2 reference numbers (one for a follow up complaint that nobody was reverting to me!) still no contact from them and zero urgency.

Extremely frustrated. I cannot even cancel properly with Absa Idirect because their service is so appalling. I am a customer of over 10 years with them, and a lifelong Absa customer.

Next step is social media and Ombudsman and contacting Absa to cancel everything if nobody contacts me asap to resolve.