Avoid ABSA Insurance!!!!!!!!!!!!!!!!

Clients since 1990. Presently they take montly premiums, but if I contact them (they take no less than 15 minutes to answer) or go to the bank there are no contact numbers, email address or ID numbers on file. The incorrect address is on the policy documents. They state nobody lives on the property and there are no geysers on the home. After 4 weeks of begging and pleading ABSA bank sunward park states I must phone the insurance department and the insurance department states I must visit the branch.......... ABSA takes monthly premiums and they don't even know why. You as an "reputable insurance company" should just give me back my premiums and cancel my insurance. I will never in my life have ANYTHING to do with ABSA bank............................... and before you ask requests were sent to the insurance department by Carvelle Liesering from the Suward Park branch that were not addressed. She also promised to resolve this matter which was NEVER done.