Assured I Was Covered – But ABSA iDirect Left Me Exposed and Ignored

I’m shocked by the lack of accountability from ABSA iDirect, especially given the seriousness of the issue. I app**** for vehicle shortfall cover for my financed car (through ABSA) by requesting a callback via their website.

I was contacted by phone, went through the full application process, and was clearly assured that I was immediately covered, pending my approval of a DebiCheck mandate. I was told that even before approving the DebiCheck, cover was already in place. That DebiCheck request never came.

When I called ABSA to follow up, they couldn’t find any record of my application or the call. This is extremely concerning — I gave all my personal and vehicle information on that call. I was told “all calls are recorded,” but no one can find proof of it. Was it a ****? If so, how did they call me after I filled in the form on ABSA’s own website?

I then emailed ABSA asking for urgent help. I was cc’d in an internal escalation to ***, but nothing has happened since. I followed up again on the same thread — still no response, no phone call, no confirmation of cover, and no action.

It’s now been over a week. I have no shortfall insurance, even though I was told I was covered. No one at ABSA seems to care. I’m completely exposed financially and feel abandoned by the very bank I trusted to protect me.

If this is how ABSA handles insurance, I’m deeply concerned about dealing with them in a real emergency. Absolutely unacceptable.