LC
Luke C

1 reviews | Active since Mar 2025

19 Mar 2025, 15:30

*********** Assessors and unprofessional service

Extremely Poor No feedback given on Claim Had to call in and to be told its rejected as part of maintenance - This is moving into a house in the last year and also having had a contractor inspect the roof and inform me there was nothing wrong. Secondly the assessor sent out doesn't know anything about building has to confer with his laborer. Do you use a legit professional business or friends? Want to speak to a manager and told they don't sit there waiting for calls. Not my problem. Been sitting here waiting for 37 minutes. I am assuming this is now to spite me and will not be put through to anyone. After 40 minutes phone was put down on me.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply19 Mar 2025, 17:28
Official
Dear Luke Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***0. Kind regards,Group Customer CareVanessa Crowe