*********** assessors and terrible claims experience

My house flooded over the festive season and ABSA sent out an assessor to evaluate the damage. Before the assessor came out I got a quote (to be proactive) and pictures of the clear damage were sent to me from the service provider. The assessor that went to evaluate the property said they cannot see ANY damage? The water is coming out everywhere and there are buckets all around. How on earth does a supposedly qualified assessor come out and say they cant see any damage when I got clear pictures of the damage from a service provider. These are the same companies ABSA expect us to use to fix the issues which they cannot even identify.

All of this whilst the rain is continuing and more damage is being caused. My ceiling boards were not affected but because the assessment and claims process takes so long the continuous rain is causing more and more damage and starting to affect furniture