asba insurance claims process has been nightmare No feedback since sumbitted

I'm beyond disappointed by the lack of communication from the claims department from car insurance , I have been trying to call the contact number provided since Monday, I have submitted my claim on the app on Sunday because the app was down for Maintenace over the weekend , I have going back and forth with emails from claims dep which the replies are pointless and doesn't give me what i honestly need , I just need someone to call me give me that peace of mind , after the ordeal i had with my car been ****** , expecting my insurance to come and give me that peace of mind , yet I haven't got no call from the claims handler since Monday and also the number given I have on the line for 1 hours with no answer , I am beyond frustrated and need help !!!!!! or some sort of feedback , I had no choice to come to this point claim number *** , can call me on ***