Arrogant consultant and bad service

Ok called idirect to register a windscreen claim and the service I for was shocking. Speaking to ok e of their client care advisors by the me of Thabo or Thato who was extremely arrogant... He failed to o give me an opportunity to explain a reason for my call meanwhile I was calling from a cellphone using my own airtime. The consultant was very arrogant his behaviour was shocking. He thinks he knows everything and when I told him that I'll write on this platform his attitude started to change. However he still failed to assist me. Where's the first call resolution? Until today I'm still waiting for idirect to call me to get my windscreen sorted. Pathetic... Asking myself what will happen if I'm involved in an accident while they fail to attend to a windscreen claim