Approved Claim Not Paid – Ongoing Delays and Empty Promises

I have a Home Owners insurance policy with ABSA. A claim I submitted was approved for cash settlement on 19 March 2025, but to date, no payment has been made.

Despite numerous phone calls and multiple consultants assuring me that the payment would be processed "immediately", nothing has happened. Each time, I’m told it’s being escalated or that someone will follow up – but no one ever does. This has been going on for over 3 months now.

It’s incredibly disappointing that a reputable institution like ABSA can approve a claim, acknowledge the payout is due, and still fail to settle it without any meaningful communication or action. This level of service is unacceptable.