VV
Vernessa V

1 reviews | Active since Dec 2025

04 Dec 2025, 13:57

Appreciation for Excellent Service

Appreciation for Excellent Service. I am writing this review to Express my Sincere Appreciation, for the Outstanding Service, I received on 04 December 2025, by Mr Sizwe Mtembu. He Really Assisted Me, after my Frustrating Experience with other Servicing Team Members, with an Incorrect Cancellation of my Policy with Absa Activate. I was particularly Impressed with the Quick, Efficient, Friendly and Professional Assistance from Mr Sizwe Mtembu. Sizwe's Attention and Willingness to go the Extra Mile, truly exceeded my expectations, and made a Significant and Positive Difference, to my experience over the past two days. He even followed up, after the matter had been resolved, making sure, I had received all the necessary documentation. Once again, Thank You, Sizwe Mtembu for your Exceptional Service and Dedication to Customer Satisfaction. It Truly, was Pleasing, having You to Assist with this matter.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 Dec 2025, 14:07
Official
 
Hi Vernessa

Thank you so much for sharing your experience! We’re thrilled to hear complimentary remarks about the staff who’ve provided you quality service. Your feedback inspires us to keep delivering service with heart.
 
Dillon Doorsamy
Customer Experience Administrator
Absa Insurance