Appauling Service

Appauling and utter bad service. My Mother Mrs B.P.Swarts a elderly lady of age 74 phone me about a geyser that burst and subsequently I phone absa to place in a claim on the 09/07/2022. The plumber arrived after I had to phone several time shouting because of the lack of urgency on Absa's side. The plumber came to replace the geyser but leeft the place untidy and caused the electricity to go off for a weak because of incompetance. The plumber allowed the new geyser to be placed on without water inside and subsequently it burst the element. I phone numerous times without any help and to.find out about the result and damages ,still No satisfaction. It is Now the 27th of July and my Mother is still left without hot running water . I was forced to get out our own electrician to assist my mother. Absa insurance iss costing us money, time and alot of frustration. The inconvienance that my mother has to indure because of the lack of emphaty the staff of Absa has. They simply do not care. It's lie you dealing with a government department with government or ex government emplyees at Absa insurance. I have sent several emails to HOC dept with now satisfactory response.