Appalling service from ABSA IDirect

ABSA-Idirect staff are ***********. ABSA increased my premium with R400 effective 1 Jan 24 with NO communication. I have been a customer of ABSA since 2012 and was appalled at this despicable service. They are not what they used to be- they are *********. Both consultants and team leaders lack training and competence. I cancelled my policy with them today after being a loyal customer since 2012 because I have now had enough. Goodby Absa Idirect- you will probably lose even more customers as long you employ *********** staff.