Appalling service from Absa and it's consultant Andrew George Jansen

Please note, it has been almost two months now that I made my claim with no sufficient service provided.

My smart watch and antique statue have been damaged. Your consultants arranged for my watch to be collected and inspected and I was advised another person will make contact with me regarding my statue.

To date i have not received quality service. Your consultant Andrew made contact with me almost 3 weeks after my date of claim and advised that he is arranging for a takealot voucher to be sent to me for a galaxy watch 2. I then advised him my watch was of higher value as it was a galaxy watch 4. He said he will check with his boss and call me the next day as he doesn't see it stated under my policy and that going forward the claim may be declined. He did not call me and have not received a call from any of your consultants ever since.

I proceeded to send a complaint email that my claim is not moving forward, only then after numerous calls and emails did I get a decline letter that did not even bother to have a body to the email from Andrew. Every time I call in, when I finally get a chance to speak to someone they always say Andrew will call me back, which he never does. I have asked to speak to their superior and no feedback received. All I get is email chains that someone will contact me, which they never do.

I further called and sent emails advising that I want to repudiate the outcome as i stated the items when I took on the insurance policy and that I require my watch to be returned to me as I can still get it fixed. The only damage on it was the cracked screen and that it still switched on and had displays.

I am highly disappointed and appalled by the service delivery and lack of professionalism portraited in this case as a first time insurance claimer.

I will be sending my claim to the ombudsman should I not get prompt response.

It highly makes me reconsider the rest of my policy, home loan and business account with ABSA if this is the level of service I am going to continue to receive