Appalling Service for Exorbitant Premiums

Since your acknowledgement of my claim on the 29th of July, I have had 2 contractors come to my house to look at the problem and tell me that they will send the report to Absa and then Absa will get back to me ...... I am still waiting and it is now the 25th of August.

I have called countless times and have been told that I should speak to my claim handler Pretty Bashele who is NEVER available (I actually don't think she exists, its just a name they use to get me off the phone). I have spoken to Thembi, Danolan, Mbali, Nabella to mention just a few of the numerous people I have had the displeasure of dealing with and yet still not getting an answer!

This is the second time that I have put a claim in at Absa and have received such appalling service while paying an exorbitant premium!