appalling service

I am utterly disappointed in the service i have received from Absa. I have called ABSA a numerous of times requesting feedback on my claim as well as for my policy to be cancelled, i was called Saturday the 14th of May and a retentions agent contacted me to assist with cancelling the policy, during that very call the then later advised that he wanted to confirm with the claims department if cancelling my policy would not affect my claim process, which i found very weird because my premiums were up-to-date at the time of me claiming, he then advised he would send me an email advising that my policy has been cancel. i did not receive such communication. i then resorted in calling to find out if my policy was cancelled like i had asked and to my surprise my policy is still active. requested for my recoding's and until today I have been waiting for feedback from a manager called Dylan. He had promised to call me on the 18th latest was the 19th to provide me feedback regarding my recordings. I was told that I can only get my recording on a DISC which is funny because as a client I think I deserve my recording sent to the phone i used when the calls were being recorded. The service I have received is appalling and i really dont think i am being treated fairly as a client. I have been with this insurer since 2019 and now that i require assistance i am being given the run around. i would not recommend this to any client. having such poor service from Client services, claims and all the way to Management.