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Takie T
1 reviews | Active since Nov 2020
18 Nov 2020, 08:56
Appalling service
I am very frustrated with Idirect right now, I have been trying to cancel my policy but all they do is keep me on hold for 30 minutes until the line cuts off. I need the policy canceled ASAP so that the new one can start
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Replies (2)0
Replies (2)
Absa Insurance Company Limited's replyOfficial
18 Nov 2020, 10:25Dear Taki, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Absa Insurance Company Limited's reply18 Nov 2020, 10:25
Official
Dear Taki, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback within the next hour. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
Basani Hlungwane
Group Customer Care
Absa Bank Ltd
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Takie T's updateReviewer Update
18 Nov 2020, 11:42I need my policy cancelled today , I want nothing more to do with this company.
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Takie T's update18 Nov 2020, 11:42
Reviewer Update
I need my policy cancelled today , I want nothing more to do with this company.