APPALLING SERVICE !!!!!

The past few days, I have been trying to cancel my insurance through Absa, as I am switching my insurer, and the process has been nothing but a nightmare.

As long as they are able to debit your bank every month, nothing else is a concern to them.

Your hold their line for hours with zero assistance whatsoever. Eventually i get through to retentions and the call drops because I ran out of airtime. They cannot even pick up the phone and call back. Better yet, they cannot even respond to emails. Client concerns, queries and requests are not important to them !

DO NOT INSURE YOUR VEHICLE THROUGH ABSA. IT IS A WASTE OF MONEY AND TIME.

If this is how they are with a policy cancellation, how will it be when it comes to putting a claim in ??!! Food for thought.