Appalled

I had an accident on the 20th of April, on the day I registered my claim I was provided with a claim number and a dedicated claim consultant ( Terrence Morgan) I have not received a call or an email from my claim consultant since the claim was registered , not once have a I missed my premium or given Absa idirect a reason to treat me with such bad service , my day to day life has been interrupted as I have no car hire , more than a week later and no clear indication as to what is happening with the finalisation of my claim

If there was a zero rating that’s what I would give Absa Idirect. I have never been given such bad service in fact zero service at all, it feels like my claim is being handled by a ghost which is invisible even when you look for him. Please have my claim reallocated to someone else who can at least do something regarding my claim.