*********** AND POOR SERICE

I have been with Absa for so many years bought cars and house with them and even joined their insurance.2025 November I wanted to add household contents insurance with my car insurance.I was assisted by Zandile Mthembu told her I also wanted to add my cellphone she asked for IMEI which was given we had a challenge of the value of the cellphone because MTN only gave me the invoice Zandile said it was ok will check prices online and she came back and said the value of the phone was R18000.00 they will increase the premiums told her I will speak to my husband which I did and I emailed her back gave her a go ahead to my suprise that phone was not added whose fault was that because there was an increase in premiums she simply forgot to add it and the customer must suffer, and there was an email sent to her to add the phone.This is unacceptable and shows that she doesnt care about her job and clients and the level of incompetence is unacceptable according to the emails my phone was added and I want to register a claim THIS CANNOT BE A CUSTOMERS FAULT ITS YOUR EMPLOYEE`S FAULT