Amazing Service Received from a Customer Service Agent

I called in with a simple administrative request and was amazed at how welcoming Neo was. I ended up ironing out some grey areas I had in the understanding of my policy. Even things I did not agree with, she was kind enough to explain why they are the way they are and I appreciated her clarity. This is the type of service one expects from their insurer and I hope her spirit gets to rub to the rest of her colleagues, especially those ones in the claims department. Elsie Neo Tshomanane, thank you for your service.