amazing customer service

I received a quotation from a broker to do a vehicle insurance switch which I agreed on. Upon receiving my policy documents I noticed mistakes with the policy which would have potentially inconveninced me in an event where I needed to claim. eg incorrect vehicle description which made sense why the premium was so less. I called absa activate on Monday the 4th after I had emailed the broker the very same Friday when I saw the mistakes which she did not respond to my emails till today. The first call experience was bad, during the conversation the line went silent with the agent and she did not care to call me back. I had to call back again and I explained what had happened on the first call and politely asked the second consultant to call me back should the line disconnect. During the conversation I ran out of airtime and was never called back. At this point I was ready to cancel the policy before it had even started because I thought of a worst case scenario of when I would urgently need help and I'd get consultants that dont care when you call in.

I decided to call back again yesterday to see if i can get help one last time before cancelling and fortunate enough the line came through to Rachel. Rachel was so polite, patient, ready to help and I honestly felt like I was speaking with someone fami****. After she had fixed all the concerns I had with the policy, the premium went up, more than what I am currently paying actually. But because of her soft, well spoken skills, she convinced me as to why the ABSA-activate insurnace would be best for me. She is not even a sales consultant but I listened to her, moreover because she knew the product so well and related to her experience and I was honestly sold.

Rachel is a gem in the bank and I think she should get the recognition she deserves. Its ladies like her that will make sure ABSA clients get superior service from the bank.

A very big thank you to Rachel and all she did for me. This rating is a 4 star all because of Rachel Mudau amazing service