Amazing business ethics and customer service!

Mbalizethu Ngoobo, you are an amazing Retention Specialist! She portrayed excellent business ethics by firstly acknowledging an unfortunate error, remedying the situation and finally giving me a better deal than was originally agreed to. Her customer service etiquette is unquestionable and she did go the mile to pacify a distraught customer and to retain said customer. I do hope that your institution appreciates the value that you add to their brand and image.