Agreement of loss signed and no money.

Struggling since December to get my claim sorted. First they send a contractor to my house and when i followed up a week later they dont know anything about this contractor. VERY SAFE FOR MY FAMILY. Then they let another arrogant contractor phone me and tell me i must open my gate without a appointment he must come and look at the damages. January i phoned again Nemours times giving them the contractor info. Monday i signed the agreement of loss still nothing in my account. Followed up every day and still nothing. Lindiwe Mabena told me they cant phone the payments department they dont have phones. They can only mail them. How ridiculous is that. Now there is a problem on the system. Never have i received any updates on my claim. ABSA is the worst insurance company i have ever dealt with.