Item: Absa Insurance Company Limited
Rating: 1
Author: Stephan M

Absa Insurance Company Limited's replyOfficial

12 Dec 2024, 12:53

Dear Stephan Maritz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa Insurance Company Limited's reply12 Dec 2024, 12:53

Official

Dear Stephan Maritz Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***0. Kind regards,Group Customer CareRezona Louw

Best regards,

SM

Stephan M's updateReviewer Update

17 Dec 2024, 17:41

This is indeed very unfortunate. First, ABSA rejected the vetting documents because it did not contain the contract end date. Come on ABSA, my bond is with you, and you are the current insurer. Are you that lazy that you shift that responsibility to me?

Now today at 2pm, you send me a document that must be completed by COB today, and you send it to the wrong email address. Now, I must also find 2x witnesses to sign the cumbersome PDF document that gets locked from editing each time it gets signed.

Are you deliberately frustrating this process? Already on the 5th I requested cancellation, and it's the 17th today.

If I can be rid of you this week still, it will be a great Christmas.

SM

Stephan M's update17 Dec 2024, 17:41

Reviewer Update

This is indeed very unfortunate. First, ABSA rejected the vetting documents because it did not contain the contract end date. Come on ABSA, my bond is with you, and you are the current insurer. Are you that lazy that you shift that responsibility to me?

Now today at 2pm, you send me a document that must be completed by COB today, and you send it to the wrong email address. Now, I must also find 2x witnesses to sign the cumbersome PDF document that gets locked from editing each time it gets signed.

Are you deliberately frustrating this process? Already on the 5th I requested cancellation, and it's the 17th today.

If I can be rid of you this week still, it will be a great Christmas.

Absa Insurance Company Limited's replyOfficial

18 Dec 2024, 10:21

Dear Stephan Maritz Thank you for your posting.

Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw

Best regards,

Absa Insurance Company Limited's reply18 Dec 2024, 10:21

Official

Dear Stephan Maritz Thank you for your posting.

Please refer to our email send to your email address. Kind regards,Group Customer CareRezona Louw

Best regards,

AGAIN NO CONTACT!