Administrative service level decline

It has become impossible to get decent service and help from ABSA i-Direct admin dept in the past 12-18 months. Been with i-direct for many years and of recent their service levels have plummeted through the floor. It's virtually impossible to get an agent to call you to rectify their mistakes made to your policy. Their agents simply fiddle with your policy schedule in response to email queries and respond abruptly with half the fixes missing. I-Direct, if you cannot call me to fix my policy schedule thoroughly then it's good-bye from me. I have already received a more competitive quotation from Alex Forbes whom I've been with for ages before you.