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Nonkululeko

1 reviews | Active since Nov 2023

06 Jun 2024, 12:26

ACTIVEBYABSA

I am extremely dissatisfied with the service provided by ACTIVEBYABSA For the past MONTHS I have been dealing with a non-functional panic button that is supposed to be a crucial safety feature. Despite my numerous attempts to contact customer support through phone calls and emails, I have received no response or assistance.

The lack of communication and support is unacceptable. As a paying client, I expect prompt and effective service, especially for essential features like a panic button. Unfortunately, [Insurance Company’s Name] has failed to meet these expectations, leaving me feeling vulnerable and neglected.

I urge potential customers to consider these issues before choosing ABSA. The poor service and unresponsiveness have been a significant source of frustration, and I am seriously considering switching to a more reliable insurance provider

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply06 Jun 2024, 13:58
Official
Dear Nonkululeko, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***9. I will review the matter, and provide you with an expected timeframe for further feedback.  Kind regards, Basani HlungwaneAbsa Bank Ltd
 

Best regards,