Activate/Absa bad customer service

Extreme disappointment with Absa activate insurance…. Im getting financed by Absa yet i keep getting stupid calls asking me to send my proof of insurance… The worst and most annoying part was when i called them requesting proof of insurance. I was told my policy was cancelled. I’ve never missed a single payment with my insurance instead i once got double charged. I did not request a cancellation and no one had the audacity to email me and notify me of the cancellation. Had i not called i would’ve have realised years later than my insurance was cancelled. Unprofessional. I demand an acknowledgement email . Acknowledging my problem and explaining how it happened. Its negligence and i will be moving to another insurance…