DM
Dineo M
1 reviews | Active since Feb 2025
04 Mar 2025, 18:04
Activate insurance policy
I have been with absa active insurance for over 2years now. my policy lapsed because they failed to debit from the new bank I have provided them with. I have called multiple times and they fail to answer their phones. I have been sending multiple messages to the ***ca email address and have yet to received any feedback.
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Absa Insurance Company Limited's replyOfficial
05 Mar 2025, 07:39Dear Dineo Mosia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw
Absa Insurance Company Limited's reply05 Mar 2025, 07:39
Official
Dear Dineo Mosia Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number to your complaint is C-***7. Kind regards,Group Customer CareRezona Louw