RZ
Reinardt Z

1 reviews | Active since Feb 2015

04 Mar 2025, 12:47

Activate Insurance from ABSA ****.

Activate at Absa joined from me I have send them multiple emails to cancel the policy. I have phoned them 4 times already the first time someone answered and i ask them to cancel my policy so after that they still try to charge money from me and had to pay penalty due to not having the amount in my account after 5 attempts to cancel it the other 3 times i phoned i was waiting online for 3 hours each time for someone to answer. This is the wors insurance you can get stay away and hope everybody reads this review before they actually join. i told the lady i don't want to join she said for them to send the documents with the policy quote they can just add me as i want to join but then i can cancel but how do you cancel if nobody answers the phones or reads the emails you send.

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Replies (1)
Absa Insurance Company Limited
Absa Insurance Company Limited's reply04 Mar 2025, 14:17
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,