Activate by absa Lousy customer service

On the 19th of January 2023 Cynthia Maloma requested me to send my original natis and my vehicle spare key and I did that at absa secunda branch,their courier collected the parcel on Friday the 20th of January 2023,today Pravesh tells me that they might receive it on the 30th I should wait for them to confirm if they received it,your service is poor.yesterday I asked Cynthia Maloma if she received the parcel via email she didn't even bother to respond.on the 4th of February 2023 will be exactly 2 months since I logged a claim.it seems as if you don't care,what am I supposed to in the mean time while you guys are dragging your feet.i can't even hire a car at avis because they need fuel deposit which I don't have.