Activate by Absa Issues

I took a car insurance policy with Activate by Absa in December, and since then, my panic button hasn't been working. I've attempted to reach out via email and phone calls, but haven't received a positive feedback with resolving the matter. Despite promises from the call centre, the issue remains unresolved after 5 months of waiting. This lack of customer service is unacceptable, especially considering the potential implications for my safety and ability to make claims. Additionally, I've noticed discrepancies with the app, as it only shows trips from May 7th, despite it now being May 13th. This lack of functionality is concerning, as it compromises my ability to track my vehicle in the event of theft. Furthermore, attempts to check my policy status result in a "no record found" message, despite regular deductions from my account. This level of unprofessionalism is disappointing.