TM
Thato M

1 reviews | Active since Oct 2024

17 Oct 2024, 20:21

Activate by Absa is impossible to reach.

Activate by Absa has irritated, ****ed off, and frustrated me. I have attempted to contact them to inform them that I no longer own the vehicle and that I would like to terminate my insurance. They have not gotten back to me. When I tried to call, I was kept on hold for almost an hour. When I phoned their emergency number, I was connected to the same line that put me on hold. I communicated with them via their app and by email, but I never still haven't got any call back. It's 3 days trying to get hold of them. I dropped the vehicle off yesterday. Whoever is driving that car now already has a bad driving pattern which still records under my policy & name. Friendly warning, stay away from Activate by absa because there is no point in having an insurance that you can't get hold off when you need them.

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Replies (4)
TM
Thato M's update20 Jan 2025, 23:39
Reviewer Update
At this point I feel harassed by Activate by Absa. This matter has caused me sleepless night, has affected my bank activities because I keep reserving the debit order with the hope that this insurance policy will be cancelled. I've been trying to cancel this policy since October but to this day, I am still receiving SMS and email about my premium payment not being received. To what length does one have to go for an insurance to be cancelled? I don't own the car anymore for heaven sake!!!
TM
Thato M's update21 Jan 2025, 13:38
Reviewer Update
Hi, Thank you for the swift response.
I hope I won't have to send any complaints ever again.


TM
Thato M's update01 Mar 2025, 07:39
Reviewer Update
This is now getting ridiculous honestly, activate by Absa did it again even when I was promise this was cancelled. Debit order of R4203.09 I’ve been fighting this battle since October 2024. I keep reversing and I’m getting charged for this. I’m emotionally drained now.
TM
Thato M's update04 Mar 2025, 08:07
Reviewer Update
This is nonsense because I need this money. I cancelled this in October 2024, for heaven's sake. This is financially inconveniencing me. It's not my fault that your team doesn't do their job. My other transactions are affected by this. You failed to cancel my policy, what guarantee do I have that you will reverse the money back? Please!