EB
Esmeralda B
1 reviews | Active since Aug 2012
06 Nov 2024, 16:06
Activate by Absa: Impossible to get help
My telematics device stopped tracking my trips, I receive no rewards. I've been trying to call Activate by Absa for the last two weeks, the call volumes are always high, never get through. I've emailed them, they never reply. How am I supposed to receive assistance, this is very frustrating.
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Absa Insurance Company Limited's replyOfficial
06 Nov 2024, 18:22Dear Esmeralda Basjan, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,
Absa Insurance Company Limited's reply06 Nov 2024, 18:22
Official
Dear Esmeralda Basjan, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***0. RegardsGodfrey NdouCustomer Value Management
Best regards,