Accidents injuries get worse daily when you are waiting for ABSA idirect to validate your claim, they must advise their clients to take 360 days for car hire and they must not have the 30 days option because it takes them more than 30 days to validate a c

In 2018 I joined this insurance company and I was very happy with the service to a point where I also recommended three of my colleagues both they have insured more than one car and they are very happy with the premiums that they are paying. On the 20 October 2022 I was involved in an accident and hospitalised for a day, on the 21 after being discharged I managed to lodge a claim and I was told that my claim will be finalised after 10 days and still today it is not yet validated. I am always getting different response when I call the company. The person who's handling my claim told me that an assessor has been sent to look at the car and yesterday I received an SMS indicating that ABSA has not yet received confirmation from their supplier concerning the assessment date this is getting out of control looking at the fact that before the 25th of each month ABSA sent me a reminder that they will be making the premium deductions and they keep that promise trust me. I have a car hire option that is for 30 days, it is about to expire and my car has not been touched at all. I have asked one those colleagues that I have recommended to ABSA idirect to borrow me his car when the car hire expire next week and he asked me the progress of my claim. I told him my challenges and my frustrations what is left is for him to decide his future with ABSA idirect. As it for me, I have already decided.