Access Recovery

I was involved in a car accident in May this year. The gentleman was insured with Absa indirect. My insurance has been trying to recover my access from Absa but to no avail. Absa claim that they cannot get hold of their client but when my insurance calls they are able to get hold of the gentleman. Just after the accident Absa called me to confirm how the accident took place, then they were able to get hold of the gentle and now that I want my money back, conveniently they are unable to get hold of him. So technically Absa stole my money as they are refusing to recover my access.