FS
Francis S
1 reviews | Active since Mar 2021
31 Dec 2022, 17:04
Absolutely no feedback on quote for a new customer
I sent an email with my current insurance schedule on the second week fo December asking Idirect to provide me with a comparative quote. We are now on 31/12/2022 and not even an email to say we are busy with, still just standard reply that they received it and someone will contact me, really poor service if nearly 3 weeks later no one could contact me. I followed up again on the 19th and still no feedback
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Replies (2)FS
Francis S's updateReviewer Update
17 Jan 2023, 09:38Well, it has been another week, after you confirmed feedback will be given, and still absolutely nothing received from your business. I am starting to feel grateful that I have not received anything, as if it takes you this long just to provide a potential new customer feedback, I wonder how long it takes for you to actually pay a claim. Please do not bother to come back to me, I am closing this chapter, and will also start the process of moving my bank account and loans to other companies.
FS
Francis S's update17 Jan 2023, 09:38
Reviewer Update
Well, it has been another week, after you confirmed feedback will be given, and still absolutely nothing received from your business. I am starting to feel grateful that I have not received anything, as if it takes you this long just to provide a potential new customer feedback, I wonder how long it takes for you to actually pay a claim. Please do not bother to come back to me, I am closing this chapter, and will also start the process of moving my bank account and loans to other companies.
Absa Insurance Company Limited's replyOfficial
17 Jan 2023, 11:54Dear Francis
My sincere apologies to you, I was away from work.
I have made a follow-up with insurance and will provide feedback to you before closing of business today.
My sincere apologies to you, I was away from work.
I have made a follow-up with insurance and will provide feedback to you before closing of business today.
Absa Insurance Company Limited's reply17 Jan 2023, 11:54
Official
Dear Francis
My sincere apologies to you, I was away from work.
I have made a follow-up with insurance and will provide feedback to you before closing of business today.
My sincere apologies to you, I was away from work.
I have made a follow-up with insurance and will provide feedback to you before closing of business today.