Absolutely disgusting

I have had a long relationship with absa and when my car was totaled in 2009 my claim took all but 3 days from start to finish. As it happened for the first time in my life I have a house burglary ended up in a claim. I get informed that communication protocol is email But every single mail I sent i get the mssg that the mail box is full, then there was some big stories about debit order. For those, friends and general public, who took notice (and many friends moved to absa because of me, my appoligies. Clearly 2009 staff is not around anymore to assist.