Absolutely atrocious, horrible service and communication - the biggest disappointment

Absa insurance is the worst company I have ever dealt with in South Africa. I made a home insurance claim over two months ago due to the severe storms in Cape Town that caused damage to our home and after over twenty phone calls I still have no response! The service and communication has been absolutely atrocious and unprofessional. I have been promised over several times by the call operator that “a manager will call me back before end of day” as they seem to be unable to give me an update to it never ever happening. I even had one call operator tell me “all the managers were on leave” which is questionable for a large insurance company that has been established for nearly 40 years.

The most disappointing aspect is I have no idea how to actually get an update on our claim, we have paid premiums for the past four years , have spent hundreds on air time to call weekly and have never ever made a claim before. I recommend NEVER using this insurance company and will be using a different company in the future if I ever get an update on our current claim.