CL
Corrie L
1 reviews | Active since Jul 2020
11 Sept 2026, 08:42
ABSA's Action Line's Senior Management Failure/ Poor Complaints Resolution Practice
Despite having unresolved issues/ complaints for more than 2urs now, ABSA's ACTION LINE COMPLAINTS MANAGEMENT SUITE has filed to effectively mediate, try to find a resolution & close complaints without finalizing a complaint.
Then after countless issues and unresolved complaints; I contacted ABSA Head Office Senior Manager from their Action Line last week Friday and assurance was given that I would receive feedback or... within 4hrs...
It's been a full SEVEN DAYS (7) and still NO RESPONSE or ANY CONTACT from ABSA's ACTION LINE SENIOR MANAGEMENT!?
Is the rating of a single ☆even warranted?
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Replies (2)
Absa Insurance Company Limited's replyOfficial
11 Sept 2026, 08:46Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Absa Insurance Company Limited's reply11 Sept 2026, 08:46
Official
Thank you for bringing this matter to our attention. Please accept our sincere apologies for the inconvenience and concern caused. A dedicated Service Recovery Specialist will carefully review the details of your case and will contact you via telephone or email to provide your case reference number, their direct contact details, and an indication of the expected timeline for feedback and resolution. We remain committed to resolving this matter as quickly and effectively as possible.
Absa Insurance Company Limited's replyOfficial
11 Sept 2026, 13:56Dear Corrie
I have spoken to Stefan Masser and he remembers the case and he asked that I assign this matter to him for further assistance and resolution.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
I have spoken to Stefan Masser and he remembers the case and he asked that I assign this matter to him for further assistance and resolution.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
Absa Insurance Company Limited's reply11 Sept 2026, 13:56
Official
Dear Corrie
I have spoken to Stefan Masser and he remembers the case and he asked that I assign this matter to him for further assistance and resolution.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd
I have spoken to Stefan Masser and he remembers the case and he asked that I assign this matter to him for further assistance and resolution.
Kind regards
Nthabiseng Sibande
Customer Value Management
Absa Bank Ltd