#AbsaInsurance #ComplaintsSA

I am truly disappointed in your level of service. I was involved in a hit-and-run accident in September 2025, yet six months later I still have no resolution or feedback on my motor insurance claim. Vehicle: Chery Omoda • Accident reported immediately (16/09/2025) • Vehicle towed by ABSA to Hofbro Autobody (17/09/2025) • All requested documents submitted • Further investigations completed by Nov 2025 Since then, I have been told the claim is “awaiting management authorisation.” In December, I was requested to provide my cellphone IMEI number, which I submitted. I am now being told the delay is due to MTN, with no timelines, no accountability, and no communication.

I have been without a vehicle for over six months, yet my premiums are debited without fail. I have escalated this matter to the NFO, and ABSA has still missed the response deadline. I am requesting urgent feedback, a clear decision, and a way forward. This level of delay and silence is unacceptable. #AbsaInsurance #ComplaintsSA