N
Nonkululeko
1 reviews | Active since Nov 2023
04 Mar 2025, 06:55
ABSAACTIVE
Dear ASBAS Customer Service,
I am writing to formally lodge a complaint regarding an issue with my recent premium payment. I have noticed that my account was debited twice for my insurance premium, causing unnecessary financial inconvenience. I have reviewed my bank statements, and it is clear that this was an incorrect deduction.
Despite my loyalty as a policyholder, I am increasingly dissatisfied with ASBAS’s service. In addition to the billing issue, I have found that the rewards system offers minimal benefit, which does not justify the high premiums I am paying. This has led me to question whether ASBAS is the right insurance provider for me.
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Absa Insurance Company Limited's replyOfficial
04 Mar 2025, 10:24 Dear Fumane, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Godfrey Ndou Absa Bank Group Customer Care
Best regards,
Absa Insurance Company Limited's reply04 Mar 2025, 10:24
Official
Dear Fumane, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***9. Regards Godfrey Ndou Absa Bank Group Customer Care
Best regards,