HN
Heidi N
1 reviews | Active since Dec 2016
16 Sept 2024, 13:28
ABSA WORST SERVES EVER
Struggling to cancel Insurance I am struggling since Jan 2024 to get Absa to cancel their Home Owners Insurance as I took separate insurance through OUTsurance. I did send Absa the confirmation of the new Insurance with my initial request to cancel the Absa Insurance. They do not reply on my mails, if I contact them nobody can assist. WORTD SERVICE RECEIVED FROM A BANK EVER!!
Helpful (0)
Replies (11)0
Replies (11)
Absa Insurance Company Limited's replyOfficial
16 Sept 2024, 14:16Dear Heidi,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Best regards,
Absa Insurance Company Limited's reply16 Sept 2024, 14:16
Official
Dear Heidi,
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***7. I will review the matter, and provide you with an expected timeframe for further feedback.
Kind regards,
Basani Hlungwane
Absa Bank Ltd
Best regards,
HN
Heidi N's updateReviewer Update
16 Sept 2024, 14:20PLEASE SEND ME YOUR EMAIL ADDRESS, I WIL FORWARD YOU ALL COMUNICATIONS. AND REF#
HN
Heidi N's update16 Sept 2024, 14:20
Reviewer Update
PLEASE SEND ME YOUR EMAIL ADDRESS, I WIL FORWARD YOU ALL COMUNICATIONS. AND REF#
Absa Insurance Company Limited's replyOfficial
16 Sept 2024, 14:23 Your concerns are very important to us, and we request you please provide us with the ID, or the policy number concerned. Also, forward us the OUTsurance policy document for our vetting team to vet the policy schedule.
Best regards,
Absa Insurance Company Limited's reply16 Sept 2024, 14:23
Official
Your concerns are very important to us, and we request you please provide us with the ID, or the policy number concerned. Also, forward us the OUTsurance policy document for our vetting team to vet the policy schedule.
Best regards,
HN
Heidi N's updateReviewer Update
16 Sept 2024, 14:29I HAVE DONE ALL OF THIS X10 ALREADY WITH NO REPLY!!
this was the last response I received from ABSA. I have sent them the documents over and over abgoin with no response!
June 25!
From: HOC Vetting <***>
Sent: Tuesday, June 25, 2024 1:19 PM
To: ***
Subject: RE: RE: HOC Winter Tips *** [ ref:!00D1r01GluM.!5005q0eYn73:ref ] Good day
Thank you for your email.
The external insurance policy has been provisionally approved, pending receipt of the signed cession.
The cession should be completed as follows:
• Bondholder(s) and witnesses to initial all the pages on the bottom right-hand corner.
Page 4:
• Signed at and on must be completed by the bondholder(s)
• Bondholder(s) must sign where it states Cedent(s)
• Witness details – two witnesses are required to complete their ID numbers, full name(s), surnames and residential/work addresses in full, and they must sign in full next to their details.
NOTE: Please attach the claims history on the external policy for the building cover if the property is dually insured.
Please return the signed cession, policy documents and vetting approval to ***
Kind regards
Baleseng Xaba
Vetting Consultant
Absa Vetting Department
T +***6
this was the last response I received from ABSA. I have sent them the documents over and over abgoin with no response!
June 25!
From: HOC Vetting <***>
Sent: Tuesday, June 25, 2024 1:19 PM
To: ***
Subject: RE: RE: HOC Winter Tips *** [ ref:!00D1r01GluM.!5005q0eYn73:ref ] Good day
Thank you for your email.
The external insurance policy has been provisionally approved, pending receipt of the signed cession.
The cession should be completed as follows:
• Bondholder(s) and witnesses to initial all the pages on the bottom right-hand corner.
Page 4:
• Signed at and on must be completed by the bondholder(s)
• Bondholder(s) must sign where it states Cedent(s)
• Witness details – two witnesses are required to complete their ID numbers, full name(s), surnames and residential/work addresses in full, and they must sign in full next to their details.
NOTE: Please attach the claims history on the external policy for the building cover if the property is dually insured.
Please return the signed cession, policy documents and vetting approval to ***
Kind regards
Baleseng Xaba
Vetting Consultant
Absa Vetting Department
T +***6
HN
Heidi N's update16 Sept 2024, 14:29
Reviewer Update
I HAVE DONE ALL OF THIS X10 ALREADY WITH NO REPLY!!
this was the last response I received from ABSA. I have sent them the documents over and over abgoin with no response!
June 25!
From: HOC Vetting <***>
Sent: Tuesday, June 25, 2024 1:19 PM
To: ***
Subject: RE: RE: HOC Winter Tips *** [ ref:!00D1r01GluM.!5005q0eYn73:ref ] Good day
Thank you for your email.
The external insurance policy has been provisionally approved, pending receipt of the signed cession.
The cession should be completed as follows:
• Bondholder(s) and witnesses to initial all the pages on the bottom right-hand corner.
Page 4:
• Signed at and on must be completed by the bondholder(s)
• Bondholder(s) must sign where it states Cedent(s)
• Witness details – two witnesses are required to complete their ID numbers, full name(s), surnames and residential/work addresses in full, and they must sign in full next to their details.
NOTE: Please attach the claims history on the external policy for the building cover if the property is dually insured.
Please return the signed cession, policy documents and vetting approval to ***
Kind regards
Baleseng Xaba
Vetting Consultant
Absa Vetting Department
T +***6
this was the last response I received from ABSA. I have sent them the documents over and over abgoin with no response!
June 25!
From: HOC Vetting <***>
Sent: Tuesday, June 25, 2024 1:19 PM
To: ***
Subject: RE: RE: HOC Winter Tips *** [ ref:!00D1r01GluM.!5005q0eYn73:ref ] Good day
Thank you for your email.
The external insurance policy has been provisionally approved, pending receipt of the signed cession.
The cession should be completed as follows:
• Bondholder(s) and witnesses to initial all the pages on the bottom right-hand corner.
Page 4:
• Signed at and on must be completed by the bondholder(s)
• Bondholder(s) must sign where it states Cedent(s)
• Witness details – two witnesses are required to complete their ID numbers, full name(s), surnames and residential/work addresses in full, and they must sign in full next to their details.
NOTE: Please attach the claims history on the external policy for the building cover if the property is dually insured.
Please return the signed cession, policy documents and vetting approval to ***
Kind regards
Baleseng Xaba
Vetting Consultant
Absa Vetting Department
T +***6
Absa Insurance Company Limited's replyOfficial
16 Sept 2024, 15:09Hi Heidi,
Apology for the bad experience.
We will escalate the matter and advise. Thank you.
Apology for the bad experience.
We will escalate the matter and advise. Thank you.
Best regards,
Absa Insurance Company Limited's reply16 Sept 2024, 15:09
Official
Hi Heidi,
Apology for the bad experience.
We will escalate the matter and advise. Thank you.
Apology for the bad experience.
We will escalate the matter and advise. Thank you.
Best regards,
HN
Heidi N's updateReviewer Update
16 Sept 2024, 15:11Thank you very much!
HN
Heidi N's update16 Sept 2024, 15:11
Reviewer Update
Thank you very much!
Absa Insurance Company Limited's replyOfficial
16 Sept 2024, 15:33You are most welcome.
Best regards,
Absa Insurance Company Limited's reply16 Sept 2024, 15:33
Official
You are most welcome.
Best regards,
HN
Heidi N's updateReviewer Update
18 Sept 2024, 11:17Any feedback for me yet?
HN
Heidi N's update18 Sept 2024, 11:17
Reviewer Update
Any feedback for me yet?
Absa Insurance Company Limited's replyOfficial
18 Sept 2024, 12:50Hi Heidi,
The file is with management.
Kindly bear with us as we allow the mandated officials to complete the file. Thank you.
The file is with management.
Kindly bear with us as we allow the mandated officials to complete the file. Thank you.
Best regards,
Absa Insurance Company Limited's reply18 Sept 2024, 12:50
Official
Hi Heidi,
The file is with management.
Kindly bear with us as we allow the mandated officials to complete the file. Thank you.
The file is with management.
Kindly bear with us as we allow the mandated officials to complete the file. Thank you.
Best regards,
HN
Heidi N's updateReviewer Update
18 Sept 2024, 12:52I don't want to be difficult, but I have waited 9 months already! I am not going to bear with this, I want this sorted ASAP!
HN
Heidi N's update18 Sept 2024, 12:52
Reviewer Update
I don't want to be difficult, but I have waited 9 months already! I am not going to bear with this, I want this sorted ASAP!
Absa Insurance Company Limited's replyOfficial
18 Sept 2024, 13:59Hi Heidi,
We understand your frustration. Our office learned of your matter on the 16th and we have already escalated the matter to the relevant management. We will get back to you. Thank you.
We understand your frustration. Our office learned of your matter on the 16th and we have already escalated the matter to the relevant management. We will get back to you. Thank you.
Best regards,
Absa Insurance Company Limited's reply18 Sept 2024, 13:59
Official
Hi Heidi,
We understand your frustration. Our office learned of your matter on the 16th and we have already escalated the matter to the relevant management. We will get back to you. Thank you.
We understand your frustration. Our office learned of your matter on the 16th and we have already escalated the matter to the relevant management. We will get back to you. Thank you.
Best regards,